Refund policy
The Boutique Americana is an international online store serving customers in the United States.
We are committed to a clear and simple return and refund process. Please review the information below carefully.
1. Return Window
You may request a return within 30 days of the date your order is delivered.
To start a return, please contact us at info@theboutiqueamericana.com. Please include your order number and the item(s) you would like to return. You may also include the reason for your return.
You can also reach us by phone at +1 (928) 394-3463, through our contact page.
Once you have told us, please send the item(s) back within 14 days. It is enough that you hand the item(s) to the carrier within those 14 days.
2. Return Eligibility
To be eligible for a change-of-mind return:
- Items must be unworn, unwashed and unused (trying them on is fine)
- Original tags must be attached
- Items must be in their original condition
- Proof of purchase is required (for example, your order confirmation email)
Returns that do not meet these conditions may not be accepted. These conditions do not apply to defective, damaged or incorrect items (see section 5).
3. Return Address and Shipping Costs
Returns must be sent to our return warehouse located at:
No. 160 Nijiayan Road
Jiangbei District, Ningbo
Zhejiang 315000
China
On the shipping label, please write the reference CHN SNG092711 as the recipient name and +86 177 5823 1352 as the recipient phone number, so that our warehouse can match the package to your order.
Please do not send returns to our contact address in the United States. It is a correspondence address only, and returns cannot be processed there.
For returns due to a change of mind, you are responsible for the return shipping costs. Because returns are sent internationally, return shipping typically costs around USD 20 to 45, depending on the carrier and the weight of your package, and you may need to complete a short customs declaration when you send it. We recommend a tracked shipping service. Please keep your proof of shipment.
4. Restocking Fees
The Boutique Americana does not charge restocking fees for eligible returns.
If your return meets the conditions outlined in this policy, no restocking fee or handling fee will be deducted from your refund.
For change-of-mind returns, you remain responsible for the return shipping costs as outlined above. For defective, damaged or incorrect items, The Boutique Americana covers the return shipping costs and no fees apply.
5. Defective, Damaged or Incorrect Items
If you receive a defective, damaged or incorrect item, please contact us as soon as you notice the problem and provide:
- Your order number
- Photos of the item
- A short description of the issue
Once confirmed, you may choose between:
- A free replacement
- A full refund
Return shipping costs for defective, damaged or incorrect items are covered by The Boutique Americana.
Your rights under state law
Depending on the state you live in, consumer protection and warranty laws may give you additional rights, such as implied warranties that the products you buy are fit for ordinary use. Nothing in this policy excludes or limits those rights.
A fault that appears after 30 days is still covered for the time you could reasonably expect that kind of product to last, taking into account its type and price.
6. Exchanges
We do not offer direct exchanges.
If you would like a different size or item, please return the original item (if eligible) and place a new order.
7. Refunds
We refund the full amount you paid for the returned item(s), without restocking fees, no later than 14 days after you tell us you want to return your order. We may wait to issue the refund until we have received the item(s) back or you have sent us your proof of shipment, whichever comes first.
Refunds are issued to your original payment method, and you will receive a confirmation email as soon as your refund has been processed.
Please note that, depending on your bank or card provider, it may take a further 3 to 5 business days for the refund to appear on your statement.
8. Order Cancellations
You can cancel your order free of charge at any time before it ships. To request a cancellation, please contact us at info@theboutiqueamericana.com as soon as possible with your order number; you will receive a full refund.
Once an order has shipped, it can no longer be canceled. However, you can return it after delivery in accordance with this policy, or refuse the delivery, which we treat as a return.
Store Information
The Boutique Americana
International online store
Contact address (correspondence only): 622 3rd Ave, New York, NY 10017, United States
Primary market: United States
Customer Support
Email: info@theboutiqueamericana.com
Phone: +1 (928) 394-3463
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Weekends: 11:00 AM to 4:00 PM (Eastern Time)
We aim to respond within 24 hours on business days.