FAQ

1. When will my order be processed?

Orders are processed within 1 to 3 business days (Monday to Friday). Orders placed before 5:00 PM Eastern Time begin processing the same day.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. How long does delivery take?

Processing: 1 to 3 business days (Monday to Friday)
Transit: 8 to 10 business days
Total estimated delivery time: 9 to 13 business days from the day you order

Delivery times are estimates and may be affected by customs processing, carrier delays or peak periods.

3. Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase.

4. Where do you ship?

We currently ship to customers within the United States only, to all 50 states.

All orders are processed and shipped from our warehouse in Ningbo, China.

5. Will I receive tracking information?

Yes. All orders include tracking. You will receive a tracking number and a tracking link by email once your order ships.

If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.

6. Can I cancel my order?

Yes, free of charge at any time before your order ships. Please contact us at info@theboutiqueamericana.com as soon as possible with your order number.

Once your order has shipped, it can no longer be canceled, but you can return it after delivery in accordance with our Return & Refund Policy, or refuse the delivery, which we treat as a return.

7. What is your return policy?

You can request a return within 30 days of the date your order is delivered. To start a return, contact us at info@theboutiqueamericana.com and include your order number. Once you have told us, please send the item(s) back within 14 days.

Items must be unworn, unwashed and unused (trying them on is fine), with the original tags attached. The full conditions are in our Return & Refund Policy.

8. Who pays for return shipping?

For change-of-mind returns, you pay the return shipping. Returns are sent to our return warehouse in China, and return shipping typically costs around USD 20 to 45, depending on the carrier and weight.

If an item is defective, damaged or incorrect, we cover all return costs, and you can choose either a replacement or a full refund.

9. How long do refunds take?

We refund the full amount you paid for the returned item(s), without restocking fees, no later than 14 days after you tell us you want to return your order. We may wait until we have received the item(s) back or you have sent us your proof of shipment, whichever comes first.

Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a further 3 to 5 business days for the refund to appear on your statement.

10. Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different size or item, please return the original item and place a new order.

11. What payment methods do you accept?

You can pay securely at The Boutique Americana with the payment methods shown at checkout. All available methods are shown before you confirm your order. We never charge a surcharge for using any payment method.

Payments are processed securely through Shopify Payments, in USD. The charge appears on your statement as THEBOUTIQUEAMERICANA (some banks add the prefix SP). More details are in our Transactions Policy.

12. Are there any hidden fees or extra charges?

No. Shipping is free, and the total shown at checkout, including any applicable sales tax, is the final price you pay. Import duties, tariffs and customs fees are covered by us, so you will not be charged anything on delivery.

If a carrier ever asks you to pay a charge on delivery, contact us and we will reimburse it in full.

13. What if my item is faulty or not what I ordered?

If your item is faulty, damaged on arrival or not what you ordered, contact us with your order number and photos and we will send a replacement or issue a full refund, whichever you prefer, at our expense, including all return shipping. A fault that appears after a few weeks is never too late to report, and nothing in our policies limits the rights you have under the consumer protection laws of your state.

14. What if my package is lost or arrives damaged?

If your package is lost in transit, we will send a replacement or refund you in full, whichever you prefer. If it arrives damaged, send us photos (or refuse the delivery if it is visibly damaged) and we will arrange a replacement or refund at no cost to you.

15. How do I find the right size?

Check the size and material information on each product page. If you are unsure, our customer service team is happy to help, and trying items on at home is no problem.

16. How can I contact customer support?

Email: info@theboutiqueamericana.com
Phone: +1 (928) 394-3463

Customer service opening hours:
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Weekends: 11:00 AM to 4:00 PM (Eastern Time)

We respond within 24 hours on business days. You can also use the form on our contact page.

17. Who is The Boutique Americana?

The Boutique Americana is an international online store serving customers in the United States. We sell online only, with no physical stores, and our customer service team is available by email and phone.

Contact address (correspondence only): 622 3rd Ave, New York, NY 10017, United States